How can we help you?

Submit a support ticket, manage your account, or find answers in our self-service resources.

Get Support

Need help? Submit a support request and our team will get back to you. You can also sign in to view your licence details and manage your devices.

You will be asked to sign in with your licence email address.

Find answers and solutions without waiting for a response.

Answers to the most common questions about Nexus Telemetry.

System requirements, setup guides, and getting started.

Troubleshooting Starlink connectivity and third-party routers.

Activations, upgrades, refunds, and device limits.

Prefer email? Reach out to our support team directly.

Support tickets: We aim to respond within 24 hours on business days (Monday–Friday).
Email enquiries: Typically answered within 1–2 business days.
Bug reports: Triaged within 48 hours. Include your OS, Nexus Telemetry version, and steps to reproduce.

Download Nexus Telemetry and get your first reading in under a minute. No account needed, no setup required.

Also available for Linux · Requires macOS 12+, Windows 11, or Ubuntu 22.04+